Purchase or key
Start with the Claim Key page for paid products. If receipt lookup fails, send support the product, purchase date, masked email, and last four characters of the transaction ID.
Claim or recoverCONTACT EMX
Bring the error.
Leave with a path.
Choose the support route that matches what you need. Do not post keys, passwords, receipt IDs, machine IDs, or personal information in public channels.
Private EMX Support
Send product bugs, installation details, and Clips activation requests through the private ticket center. Use Discord for quick community help.
Open support center Join DiscordProduct problem
Include product/version, Windows version, exact workflow, exact error text, and the product's support bundle or log if available.
Report privatelyFree Clips activation
Install EMX Clips, copy the 24-character Machine ID from its activation screen, and submit it privately for a free machine-bound key.
Request activationAffiliate account
Use the first-party affiliate dashboard for paid-product status and totals. Free EMX Clips does not use a paid checkout or paid affiliate conversion.
Affiliate dashboardUseful report
- What you expected
- What happened instead
- Exact steps to reproduce it
- Screenshot with private values covered
Keep private
- License keys and passwords
- Full email and transaction ID
- API tokens and account cookies
- Machine IDs or support data not requested privately